At Anima , every order is prepared with the utmost care. We work with reliable logistics partners to ensure fast, tracked, and secure delivery.

Orders are processed within 1 to 3 business days and then shipped with a tracking link provided by email.

Delivery times are generally 5 to 20 business days for Belgium and 5 to 30 business days for other European countries. We use recognized carriers such as Fedex, Bpost, Mondial Relay, Colissimo, or DHL, depending on the destination. Delivery is free.

If you change your mind, you have 14 days after receiving your order to return it. Returned items must be unused, in perfect condition, and in their original packaging. Return shipping costs are your responsibility, except in cases of error on our part or defective product. To initiate a return, please contact us at the following address: [your email address]. We will then send you the return address and instructions. Upon receipt and verification of the item(s), a refund will be issued within 7 business days via your original payment method.

Please note that personalized or made-to-order products cannot be returned or exchanged, except in the event of a proven defect.

Our customer service team is available to answer any questions you may have. Please feel free to contact us using our contact form.