At Anima , every order is prepared with the utmost care. We work with reliable logistics partners to ensure fast, tracked, and secure delivery.

Orders are processed within 1 to 3 business days and then shipped with a tracking link provided by email.

Delivery times are generally 2 to 5 business days for Belgium and France, and 4 to 7 business days for other European countries. We use recognized carriers such as Bpost, Mondial Relay, Colissimo, or DHL, depending on the destination. Delivery is free for purchases over €100 for Belgium and France. Below this amount, delivery costs are automatically calculated at checkout.

If you change your mind, you have 14 days after receiving your order to make a return. Returned items must be unused, in perfect condition, and in their original packaging. Return shipping costs are your responsibility, except in the case of an error on our part or a defective product. To initiate a return, please contact us at [your email address]. We will then send you the return address and instructions. Upon receipt and verification of the item(s), a refund will be issued within 7 business days via your original payment method.

Please note that personalized or made-to-order products cannot be returned or exchanged, except in the event of a proven defect.

Our customer service team is available to answer any questions you may have. Please feel free to contact us using our [contact form] or at [your email address].